At Story, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a refund and return policy as follows:
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@story.com within 30 days of receiving your order. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Refundable Items
Some items are non-refundable, including custom orders and items marked as final sale.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
